End of an era

One of our founder members left yesterday. Jamie has decided that he wants to seek a fresh challenge somewhere else, and lucky Uni-link passengers can look forward to his services.

More than any other bus person I've ever met, Jamie understands the difference between backstage and front of house. No matter how tough things may be behind the scenes, whether it's work issues or personal problems, none of this matters to the paying public. So, waiting in the wings for the curtain to rise, on goes the mask and the performance begins.

Why is it so hard for many people in service jobs to realise that the public actually doesn't care a jot whether they are having a bad day - and the service must be provided to the usual high standard come what may, with a laugh and a smile and a friendly word. Look no further than Jamie to see how it should be done.

There is nothing to do other than to pay the warmest of tributes for the immense contribution that Jamie has made to the foundation of Velvet, and while we have a great team here that will ensure that we continue to grow and succeed, we could not have got where we are without him.