Tuesday, 28 October 2008

The key question....

Louise has spent the last five minutes on the phone to a lady who has lost her keys.

She spoke to me last night. She lost her keys on a bus yesterday afternoon, of that she is certain. In fact, she said she knew she dropped them on the bus because she heard them hit the floor. So she asked the driver to come and look for them - which he did, but couldn't find them. She knows she dropped them there though, and to prove this the person sat behind her heard them hit the floor too! Except that she apparently looked and couldn't find them either.

So, to recap, she claims she heard her keys fall on the floor of the bus. The driver and another passenger looked at the time, but couldn't see them.

She rung last night to ask if they had been handed in. They hadn't. I said we'd check the bus again. We did - they weren't there.

She rung again this morning to see if they had been handed in. They hadn't. This is not a surprise given that the driver and another passenger looked at the time and couldn't find them, and we checked the bus again last night.

She is on the phone again now wanting to know if they have been handed in yet and explaining that we must have them, because she definitely heard them fall and hit the floor of the bus at the time. Even though the driver and another passenger checked at the time for her but couldn't see them. And even though we checked the bus again last night. We must have them.

I feel sorry for her really because she is clearly confused and without her keys, but she is insistent we have them and we just don't! Where do we go next?!?

8 comments:

Anonymous said...

You go nowhere. She goes to a locksmith.

Anonymous said...

Ah, but the keys must be with you if the customer dropped them on your bus....

I remember the customer who called the office, at 0715 one morning a few years back who was convinced they'd left something on one of our coaches on a job the night before. And it had to be one of our coaches. Except the diary was clear for the night before and the coaches were all tucked away for the night...!

Margaret Stockley said...

In days of old, when knights were bold, this particular knight was leaving for a crusade and called one of his squires: "I'm leaving for the crusade.

Here is the key to my wife's chastity belt. If, in 10 years, I haven't returned, you may use the key as I'm sure she will have needs."

The knight sets out on the dusty road, armoured from head to toe. He takes one last look at his castle and sees the squire rushing across the drawbridge, yelling, "Stop! Stop! Thank goodness I was able to catch you. This is the wrong key."

Mark said...

I have them.

Margaret Stockley said...

Here's one for Louise.
A woman gets on a bus with her baby. As she pays for her ticket, the bus driver says: "That's the ugliest baby I've ever seen. Ugh!"
The woman sits down, fuming. She says to a man next to her: "The driver just insulted me!"
The man says: "You shouldn't take that. You tell him off. Go ahead, I'll hold your monkey."
x x x x x x

cogidubnus said...

so you lost a Sunday service?

Anonymous said...

i think its great that the M D of a company can take the time to write to the public throught this blog. it shows a caring company. well done velvet bus and long may you reign

Anonymous said...

whats all this .... velvet bus coming to portsmouth!!! horray about time there was a new bus company in town that cares
good luck and many years here